Brother Service Packs
Brother ADVANCED warranty, CORE warranty and ON SITE warranty. Duration of each service pack varies and available on the Brother PJ, RJ, TD and TJ Series.
Brother - Core Range
Brother Service Pack - Label Printers
With CORE extended warranty, you can extend your standard 3 year warranty. By choosing an extended warranty, you have the assurance that you are covered in the event of failure for up to 4/5 years from the original date of purchase dependant on the service pack.
- Technical support help-desk - Mon - Fri 9am to 5.30pm
- Service type - Return to base
- Level of cover - Mechanical failure**
- Repair turnaround time - Within 3 to 7 working days from receipt
- Return shipping - Standard postage
Brother - Advanced Range
- Brother ADVANCED warranty offers same day shipment* with Brother covering the cost of delivery both ways.
- You can take out ADVANCED warranty for years and experience hassle-free turnarounds to keep your processes running smoothly.
- Advanced exchange
- Duration varies
- Available on Brother PJ, RJ, TD and TJ Series
Brother - On Site Range
We understand that for some business processes, experiencing downtime just isn’t an option. Brother ON-SITE warranties for industrial label printers are available to ensure you receive urgent support when you need it. Our service technicians will be ON-SITE the next working day to get your printers back to working at the high standards you expect, ensuring minimal downtime.
To cover against unexpected disruptions, Brother ON-SITE is offered for one or three years depending on your requirements. If you want to try this service for one year to begin with, we also offer the option to extend for extra peace of mind.